PRIVACY POLICY

A LEGAL DISCLAIMER

Last Updated: January 1, 2024

Specular Visuals ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, contact us (including via email and our contact form), or engage our photography and videography services. We encourage you to read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We collect and process personal information in several ways:

Directly from you: When you contact us, use our website, or book our services, we may collect information including:
- Contact Information: Your full name, email address, phone number, and postal address.
- Event Details: Specifics about your event (e.g., wedding, party), dates, location, and any relevant details to provide our photography and videography services.
- Communication Information: Records of our communications with you, including emails and messages sent through our website's contact form.
Automatically: When you visit our website, we may collect technical information about your device, such as:
- Device and Usage Information: Your IP address, browser type, operating system, referring website, and browsing behavior on our site.
Payment Information: We do not directly collect your payment card details. Payments are processed securely through third-party payment processors, and you will be subject to their respective privacy policies when making payment.

2. How We Use Your Information

We use your personal information for the following purposes:

Service Provision: To provide our photography and videography services, including booking management, scheduling, and project execution.
Communication: To respond to your inquiries, confirm bookings, provide updates related to your services, and address any requests or concerns you may have.
Service Improvement: To analyze website usage and trends to improve and personalize our services, user experience, and content.
Dispute Resolution: To handle and resolve any disputes, complaints, or issues that may arise.
Legal Compliance: To comply with applicable legal obligations, regulations, and to enforce our legal rights.

3. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, and as required by law. For example, we'll retain booking and event details for as long as necessary to provide the service, fulfil contractual obligations and to comply with legal requirements including accounting and reporting. This information may be stored within our client management software, secure cloud storage (e.g., Google Drive), email systems (e.g., Gmail), and other platforms that facilitate service delivery. We implement appropriate security measures to ensure the confidentiality and integrity of your data during storage and transmission.

4. Sharing Your Information

We understand that your personal information is important and we will never sell, rent, or disclose it to third parties for their marketing purposes. We may share your information with trusted third parties for specific operational needs as follows:

Service Providers: We engage external service providers (e.g., cloud hosting, email communication, secure storage) to assist with our business operations. These providers have their own privacy policies and we take reasonable steps to ensure that they are compliant with relevant data protection laws.
Legal Obligations: We may disclose your personal information if required to do so by law, court order, or other legal process.

5. Your Rights

Under the UK GDPR, you have several important rights regarding your personal information. You have the right to:

Access: Request a copy of the personal information we hold about you.
Rectification: Request corrections to any inaccurate or incomplete information.
Erasure ("Right to be Forgotten"): Request the deletion of your personal data under certain circumstances.
Restriction of Processing: Request that we limit the processing of your personal information under specific conditions.
Data Portability: Request to receive a copy of your data in a machine-readable format to transfer it to another organization.
Object: Object to the processing of your personal information under specific conditions, especially in relation to direct marketing.
Withdraw Consent: Withdraw your consent at any time, where processing is based on consent, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your requests in accordance with the UK GDPR.

6. Changes to this Privacy Policy

We may update or modify this Privacy Policy from time to time. Any updates will be posted on our website, and the "Last Updated" date at the top of the policy will be revised. We recommend you check our website and review this policy regularly. Continued use of our website, services or ongoing communication with us constitutes your acceptance of the changes made.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using the following details:

Specular Visuals
Website: www.specularvisuals.co.uk
Email: richard@specularvisuals.co.uk
Phone: 07523272594

By using our website, communicating with us, or using our services, you acknowledge that you have read and understood, and agree to, the terms of this Privacy Policy.

Reference: This Privacy Policy is in accordance with the United Kingdom General Data Protection Regulation (UK GDPR) legislation.